Shipping Policy

New Zealand Shipping Costs

Doona NZ offer free shipping on all orders $100 or over, New Zealand wide. Orders under $100 will be charged a flat rate of $7.00 for courier and $12.00 for rural delivery.

Unfortunately, we are unable to ship to countries outside of New Zealand.

Shipping Times

We aim to process and dispatch orders that have been made before 1 PM weekdays on the same day. You should receive your tracking information via email by the end of the working day, or at the latest by the end of the following working day. 

From the time you place your order, please allow between 2–4* working days for dispatch and delivery to standard New Zealand addresses. Rural and similar locations can take longer, depending on your location within New Zealand.

 

*Shipping Delays

You can see via the link here whether the postage depots are operating as usual or are under pressure with parcels.

Contact

If you have any questions or concerns regarding the shipping of your item(s), please Contact Us.